User Admin API

To use it, you will need to authenticate by providing an access_token for a server admin: see Admin API.

Query User Account

This API returns information about a specific user account.

The api is:

GET /_synapse/admin/v2/users/<user_id>

It returns a JSON body like the following:

{
    "name": "@user:example.com",
    "displayname": "User", // can be null if not set
    "threepids": [
        {
            "medium": "email",
            "address": "<user_mail_1>",
            "added_at": 1586458409743,
            "validated_at": 1586458409743
        },
        {
            "medium": "email",
            "address": "<user_mail_2>",
            "added_at": 1586458409743,
            "validated_at": 1586458409743
        }
    ],
    "avatar_url": "<avatar_url>",  // can be null if not set
    "is_guest": 0,
    "admin": 0,
    "deactivated": 0,
    "erased": false,
    "shadow_banned": 0,
    "creation_ts": 1560432506,
    "appservice_id": null,
    "consent_server_notice_sent": null,
    "consent_version": null,
    "consent_ts": null,
    "external_ids": [
        {
            "auth_provider": "<provider1>",
            "external_id": "<user_id_provider_1>"
        },
        {
            "auth_provider": "<provider2>",
            "external_id": "<user_id_provider_2>"
        }
    ],
    "user_type": null,
    "locked": false,
    "suspended": false
}

URL parameters:

user_id: fully-qualified user id: for example, @user:server.com.

Create or modify account

This API allows an administrator to create or modify a user account with a specific user_id.

This api is:

PUT /_synapse/admin/v2/users/<user_id>

with a body of:

{
    "password": "user_password",
    "logout_devices": false,
    "displayname": "Alice Marigold",
    "avatar_url": "mxc://example.com/abcde12345",
    "threepids": [
        {
            "medium": "email",
            "address": "alice@example.com"
        },
        {
            "medium": "email",
            "address": "alice@domain.org"
        }
    ],
    "external_ids": [
        {
            "auth_provider": "example",
            "external_id": "12345"
        },
        {
            "auth_provider": "example2",
            "external_id": "abc54321"
        }
    ],
    "admin": false,
    "deactivated": false,
    "user_type": null,
    "locked": false
}

Returns HTTP status code:

201 - When a new user object was created.
200 - When a user was modified.

URL parameters:

user_id - A fully-qualified user id. For example, @user:server.com.

Body parameters:

password - string, optional. If provided, the user's password is updated and all devices are logged out, unless logout_devices is set to false.
logout_devices - bool, optional, defaults to true. If set to false, devices aren't logged out even when password is provided.
displayname - string, optional. If set to an empty string (""), the user's display name will be removed.
avatar_url - string, optional. Must be a MXC URI. If set to an empty string (""), the user's avatar is removed.
threepids - array, optional. If provided, the user's third-party IDs (email, msisdn) are entirely replaced with the given list. Each item in the array is an object with the following fields:
- medium - string, required. The type of third-party ID, either email or msisdn (phone number).
- address - string, required. The third-party ID itself, e.g. alice@example.com for email or 447470274584 (for a phone number with country code "44") and 19254857364 (for a phone number with country code "1") for msisdn. Note: If a threepid is removed from a user via this option, Synapse will also attempt to remove that threepid from any identity servers it is aware has a binding for it.
external_ids - array, optional. Allow setting the identifier of the external identity provider for SSO (Single sign-on). More details are in the configuration manual under the sections sso and oidc_providers.
- auth_provider - string, required. The unique, internal ID of the external identity provider. The same as idp_id from the homeserver configuration. If using OIDC, this value should be prefixed with oidc-. Note that no error is raised if the provided value is not in the homeserver configuration.
- external_id - string, required. An identifier for the user in the external identity provider. When the user logs in to the identity provider, this must be the unique ID that they map to.
admin - bool, optional, defaults to false. Whether the user is a homeserver administrator, granting them access to the Admin API, among other things.
deactivated - bool, optional. If unspecified, deactivation state will be left unchanged.

Note:
- For the password field there is no strict check of the necessity for its presence. It is possible to have active users without a password, e.g. when authenticating with OIDC is configured. You must check yourself whether a password is required when reactivating a user or not.
- It is not possible to set a password if the config option password_config.localdb_enabled is set false. Users' passwords are wiped upon account deactivation, hence the need to set a new one here.
Note: a user cannot be erased with this API. For more details on deactivating and erasing users see Deactivate Account.
locked - bool, optional. If unspecified, locked state will be left unchanged.
user_type - string or null, optional. If not provided, the user type will be not be changed. If null is given, the user type will be cleared. Other allowed options are: bot and support.

List Accounts

List Accounts (V2)

This API returns all local user accounts. By default, the response is ordered by ascending user ID.

GET /_synapse/admin/v2/users?from=0&limit=10&guests=false

A response body like the following is returned:

{
    "users": [
        {
            "name": "<user_id1>",
            "is_guest": 0,
            "admin": 0,
            "user_type": null,
            "deactivated": 0,
            "erased": false,
            "shadow_banned": 0,
            "displayname": "<User One>",
            "avatar_url": null,
            "creation_ts": 1560432668000,
            "locked": false
        }, {
            "name": "<user_id2>",
            "is_guest": 0,
            "admin": 1,
            "user_type": null,
            "deactivated": 0,
            "erased": false,
            "shadow_banned": 0,
            "displayname": "<User Two>",
            "avatar_url": "<avatar_url>",
            "creation_ts": 1561550621000,
            "locked": false
        }
    ],
    "next_token": "100",
    "total": 200
}

To paginate, check for next_token and if present, call the endpoint again with from set to the value of next_token. This will return a new page.

If the endpoint does not return a next_token then there are no more users to paginate through.

Parameters

The following parameters should be set in the URL:

user_id - Is optional and filters to only return users with user IDs that contain this value. This parameter is ignored when using the name parameter.
name - Is optional and filters to only return users with user ID localparts or displaynames that contain this value.
guests - string representing a bool - Is optional and if false will exclude guest users. Defaults to true to include guest users. This parameter is not supported when MSC3861 is enabled. See #15582
admins - Optional flag to filter admins. If true, only admins are queried. If false, admins are excluded from the query. When the flag is absent (the default), both admins and non-admins are included in the search results.
deactivated - string representing a bool - Is optional and if true will include deactivated users. Defaults to false to exclude deactivated users.
limit - string representing a positive integer - Is optional but is used for pagination, denoting the maximum number of items to return in this call. Defaults to 100.
from - string representing a positive integer - Is optional but used for pagination, denoting the offset in the returned results. This should be treated as an opaque value and not explicitly set to anything other than the return value of next_token from a previous call. Defaults to 0.
order_by - The method by which to sort the returned list of users. If the ordered field has duplicates, the second order is always by ascending name, which guarantees a stable ordering. Valid values are:
- name - Users are ordered alphabetically by name. This is the default.
- is_guest - Users are ordered by is_guest status.
- admin - Users are ordered by admin status.
- user_type - Users are ordered alphabetically by user_type.
- deactivated - Users are ordered by deactivated status.
- shadow_banned - Users are ordered by shadow_banned status.
- displayname - Users are ordered alphabetically by displayname.
- avatar_url - Users are ordered alphabetically by avatar URL.
- creation_ts - Users are ordered by when the users was created in ms.
- last_seen_ts - Users are ordered by when the user was lastly seen in ms.
dir - Direction of media order. Either f for forwards or b for backwards. Setting this value to b will reverse the above sort order. Defaults to f.
not_user_type - Exclude certain user types, such as bot users, from the request. Can be provided multiple times. Possible values are bot, support or "empty string". "empty string" here means to exclude users without a type.
locked - string representing a bool - Is optional and if true will include locked users. Defaults to false to exclude locked users. Note: Introduced in v1.93.

Caution. The database only has indexes on the columns name and creation_ts. This means that if a different sort order is used (is_guest, admin, user_type, deactivated, shadow_banned, avatar_url or displayname), this can cause a large load on the database, especially for large environments.

Response

The following fields are returned in the JSON response body:

users - An array of objects, each containing information about an user. User objects contain the following fields:
- name - string - Fully-qualified user ID (ex. @user:server.com).
- is_guest - bool - Status if that user is a guest account.
- admin - bool - Status if that user is a server administrator.
- user_type - string - Type of the user. Normal users are type None. This allows user type specific behaviour. There are also types support and bot.
- deactivated - bool - Status if that user has been marked as deactivated.
- erased - bool - Status if that user has been marked as erased.
- shadow_banned - bool - Status if that user has been marked as shadow banned.
- displayname - string - The user's display name if they have set one.
- avatar_url - string - The user's avatar URL if they have set one.
- creation_ts - integer - The user's creation timestamp in ms.
- last_seen_ts - integer - The user's last activity timestamp in ms.
- locked - bool - Status if that user has been marked as locked. Note: Introduced in v1.93.
next_token: string representing a positive integer - Indication for pagination. See above.
total - integer - Total number of media.

Added in Synapse 1.93: the locked query parameter and response field.

List Accounts (V3)

This API returns all local user accounts (see v2). In contrast to v2, the query parameter deactivated is handled differently.

GET /_synapse/admin/v3/users

Parameters

deactivated - Optional flag to filter deactivated users. If true, only deactivated users are returned. If false, deactivated users are excluded from the query. When the flag is absent (the default), users are not filtered by deactivation status.

Query current sessions for a user

This API returns information about the active sessions for a specific user.

The endpoints are:

GET /_synapse/admin/v1/whois/<user_id>

and:

GET /_matrix/client/r0/admin/whois/<userId>

Deactivate Account

This API deactivates an account. It removes active access tokens, resets the password, and deletes third-party IDs (to prevent the user requesting a password reset).

It can also mark the user as GDPR-erased. This means messages sent by the user will still be visible by anyone that was in the room when these messages were sent, but hidden from users joining the room afterwards.

The api is:

POST /_synapse/admin/v1/deactivate/<user_id>

with a body of:

{
    "erase": true
}

The erase parameter is optional and defaults to false. An empty body may be passed for backwards compatibility.

The following actions are performed when deactivating an user:

Try to unbind 3PIDs from the identity server
Remove all 3PIDs from the homeserver
Delete all devices and E2EE keys
Delete all access tokens
Delete all pushers
Delete the password hash
Removal from all rooms the user is a member of
Remove the user from the user directory
Reject all pending invites
Remove all account validity information related to the user
Remove the arbitrary data store known as account data. For example, this includes:
- list of ignored users;
- push rules;
- secret storage keys; and
- cross-signing keys.

The following additional actions are performed during deactivation if erase is set to true:

Remove the user's display name
Remove the user's avatar URL
Mark the user as erased

The following actions are NOT performed. The list may be incomplete.

Remove mappings of SSO IDs
Delete media uploaded by user (included avatar images)
Delete sent and received messages
Remove the user's creation (registration) timestamp
Remove rate limit overrides
Remove from monthly active users
Remove user's consent information (consent version and timestamp)

Reset password

Note: This API is disabled when MSC3861 is enabled. See #15582

Changes the password of another user. This will automatically log the user out of all their devices.

The api is:

POST /_synapse/admin/v1/reset_password/<user_id>

with a body of:

{
   "new_password": "<secret>",
   "logout_devices": true
}

The parameter new_password is required. The parameter logout_devices is optional and defaults to true.

Get whether a user is a server administrator or not

Note: This API is disabled when MSC3861 is enabled. See #15582

The api is:

GET /_synapse/admin/v1/users/<user_id>/admin

A response body like the following is returned:

{
    "admin": true
}

Change whether a user is a server administrator or not

Note: This API is disabled when MSC3861 is enabled. See #15582

Note that you cannot demote yourself.

The api is:

PUT /_synapse/admin/v1/users/<user_id>/admin

with a body of:

{
    "admin": true
}

List joined rooms of a user

Gets a list of all room_id that a specific user_id is joined to and is a member of (participating in).

The API is:

GET /_synapse/admin/v1/users/<user_id>/joined_rooms

A response body like the following is returned:

    {
        "joined_rooms": [
            "!DuGcnbhHGaSZQoNQR:matrix.org",
            "!ZtSaPCawyWtxfWiIy:matrix.org"
        ],
        "total": 2
    }

The server returns the list of rooms of which the user and the server are member. If the user is local, all the rooms of which the user is member are returned.

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

Response

The following fields are returned in the JSON response body:

joined_rooms - An array of room_id.
total - Number of rooms.

Get the number of invites sent by the user

Fetches the number of invites sent by the provided user ID across all rooms after the given timestamp.

GET /_synapse/admin/v1/users/$user_id/sent_invite_count

Parameters

The following parameters should be set in the URL:

user_id: fully qualified: for example, @user:server.com

The following should be set as query parameters in the URL:

from_ts: int, required. A timestamp in ms from the unix epoch. Only invites sent at or after the provided timestamp will be returned. This works by comparing the provided timestamp to the received_ts column in the events table. Note: https://currentmillis.com/ is a useful tool for converting dates into timestamps and vice versa.

A response body like the following is returned:

{
  "invite_count": 30
}

Added in Synapse 1.122.0

Get the cumulative number of rooms a user has joined after a given timestamp

Fetches the number of rooms that the user joined after the given timestamp, even if they have subsequently left/been banned from those rooms.

GET /_synapse/admin/v1/users/$<user_id/cumulative_joined_room_count

Parameters

The following parameters should be set in the URL:

user_id: fully qualified: for example, @user:server.com

The following should be set as query parameters in the URL:

from_ts: int, required. A timestamp in ms from the unix epoch. Only invites sent at or after the provided timestamp will be returned. This works by comparing the provided timestamp to the received_ts column in the events table. Note: https://currentmillis.com/ is a useful tool for converting dates into timestamps and vice versa.

A response body like the following is returned:

{
  "cumulative_joined_room_count": 30
}

Added in Synapse 1.122.0

Account Data

Gets information about account data for a specific user_id.

The API is:

GET /_synapse/admin/v1/users/<user_id>/accountdata

A response body like the following is returned:

{
    "account_data": {
        "global": {
            "m.secret_storage.key.LmIGHTg5W": {
                "algorithm": "m.secret_storage.v1.aes-hmac-sha2",
                "iv": "fwjNZatxg==",
                "mac": "eWh9kNnLWZUNOgnc="
            },
            "im.vector.hide_profile": {
                "hide_profile": true
            },
            "org.matrix.preview_urls": {
                "disable": false
            },
            "im.vector.riot.breadcrumb_rooms": {
                "rooms": [
                    "!LxcBDAsDUVAfJDEo:matrix.org",
                    "!MAhRxqasbItjOqxu:matrix.org"
                ]
            },
            "m.accepted_terms": {
                "accepted": [
                    "https://example.org/somewhere/privacy-1.2-en.html",
                    "https://example.org/somewhere/terms-2.0-en.html"
                ]
            },
            "im.vector.setting.breadcrumbs": {
                "recent_rooms": [
                    "!MAhRxqasbItqxuEt:matrix.org",
                    "!ZtSaPCawyWtxiImy:matrix.org"
                ]
            }
        },
        "rooms": {
            "!GUdfZSHUJibpiVqHYd:matrix.org": {
                "m.fully_read": {
                    "event_id": "$156334540fYIhZ:matrix.org"
                }
            },
            "!tOZwOOiqwCYQkLhV:matrix.org": {
                "m.fully_read": {
                    "event_id": "$xjsIyp4_NaVl2yPvIZs_k1Jl8tsC_Sp23wjqXPno"
                }
            }
        }
    }
}

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

Response

The following fields are returned in the JSON response body:

account_data - A map containing the account data for the user
- global - A map containing the global account data for the user
- rooms - A map containing the account data per room for the user

User media

List media uploaded by a user

Gets a list of all local media that a specific user_id has created. These are media that the user has uploaded themselves (local media), as well as URL preview images requested by the user if the feature is enabled.

By default, the response is ordered by descending creation date and ascending media ID. The newest media is on top. You can change the order with parameters order_by and dir.

The API is:

GET /_synapse/admin/v1/users/<user_id>/media

A response body like the following is returned:

{
  "media": [
    {
      "created_ts": 100400,
      "last_access_ts": null,
      "media_id": "qXhyRzulkwLsNHTbpHreuEgo",
      "media_length": 67,
      "media_type": "image/png",
      "quarantined_by": null,
      "safe_from_quarantine": false,
      "upload_name": "test1.png"
    },
    {
      "created_ts": 200400,
      "last_access_ts": null,
      "media_id": "FHfiSnzoINDatrXHQIXBtahw",
      "media_length": 67,
      "media_type": "image/png",
      "quarantined_by": null,
      "safe_from_quarantine": false,
      "upload_name": "test2.png"
    },
    {
      "created_ts": 300400,
      "last_access_ts": 300700,
      "media_id": "BzYNLRUgGHphBkdKGbzXwbjX",
      "media_length": 1337,
      "media_type": "application/octet-stream",
      "quarantined_by": null,
      "safe_from_quarantine": false,
      "upload_name": null
    }
  ],
  "next_token": 3,
  "total": 2
}

To paginate, check for next_token and if present, call the endpoint again with from set to the value of next_token. This will return a new page.

If the endpoint does not return a next_token then there are no more reports to paginate through.

Parameters

The following parameters should be set in the URL:

user_id - string - fully qualified: for example, @user:server.com.
limit: string representing a positive integer - Is optional but is used for pagination, denoting the maximum number of items to return in this call. Defaults to 100.
from: string representing a positive integer - Is optional but used for pagination, denoting the offset in the returned results. This should be treated as an opaque value and not explicitly set to anything other than the return value of next_token from a previous call. Defaults to 0.
order_by - The method by which to sort the returned list of media. If the ordered field has duplicates, the second order is always by ascending media_id, which guarantees a stable ordering. Valid values are:
- media_id - Media are ordered alphabetically by media_id.
- upload_name - Media are ordered alphabetically by name the media was uploaded with.
- created_ts - Media are ordered by when the content was uploaded in ms. Smallest to largest. This is the default.
- last_access_ts - Media are ordered by when the content was last accessed in ms. Smallest to largest.
- media_length - Media are ordered by length of the media in bytes. Smallest to largest.
- media_type - Media are ordered alphabetically by MIME-type.
- quarantined_by - Media are ordered alphabetically by the user ID that initiated the quarantine request for this media.
- safe_from_quarantine - Media are ordered by the status if this media is safe from quarantining.
dir - Direction of media order. Either f for forwards or b for backwards. Setting this value to b will reverse the above sort order. Defaults to f.

If neither order_by nor dir is set, the default order is newest media on top (corresponds to order_by = created_ts and dir = b).

Caution. The database only has indexes on the columns media_id, user_id and created_ts. This means that if a different sort order is used (upload_name, last_access_ts, media_length, media_type, quarantined_by or safe_from_quarantine), this can cause a large load on the database, especially for large environments.

Response

The following fields are returned in the JSON response body:

media - An array of objects, each containing information about a media. Media objects contain the following fields:
- created_ts - integer - Timestamp when the content was uploaded in ms.
- last_access_ts - integer or null - Timestamp when the content was last accessed in ms. Null if there was no access, yet.
- media_id - string - The id used to refer to the media. Details about the format are documented under media repository.
- media_length - integer - Length of the media in bytes.
- media_type - string - The MIME-type of the media.
- quarantined_by - string or null - The user ID that initiated the quarantine request for this media. Null if not quarantined.
- safe_from_quarantine - bool - Status if this media is safe from quarantining.
- upload_name - string or null - The name the media was uploaded with. Null if not provided during upload.
next_token: integer - Indication for pagination. See above.
total - integer - Total number of media.

Delete media uploaded by a user

This API deletes the local media from the disk of your own server that a specific user_id has created. This includes any local thumbnails.

This API will not affect media that has been uploaded to external media repositories (e.g https://github.com/turt2live/matrix-media-repo/).

By default, the API deletes media ordered by descending creation date and ascending media ID. The newest media is deleted first. You can change the order with parameters order_by and dir. If no limit is set the API deletes 100 files per request.

The API is:

DELETE /_synapse/admin/v1/users/<user_id>/media

A response body like the following is returned:

{
  "deleted_media": [
    "abcdefghijklmnopqrstuvwx"
  ],
  "total": 1
}

The following fields are returned in the JSON response body:

deleted_media: an array of strings - List of deleted media_id
total: integer - Total number of deleted media_id

Note: There is no next_token. This is not useful for deleting media, because after deleting media the remaining media have a new order.

Parameters

This API has the same parameters as List media uploaded by a user. With the parameters you can for example limit the number of files to delete at once or delete largest/smallest or newest/oldest files first.

Note: This API is disabled when MSC3861 is enabled. See #15582

Get an access token that can be used to authenticate as that user. Useful for when admins wish to do actions on behalf of a user.

The API is:

POST /_synapse/admin/v1/users/<user_id>/login
{}

An optional valid_until_ms field can be specified in the request body as an integer timestamp that specifies when the token should expire. By default tokens do not expire. Note that this API does not allow a user to login as themselves (to create more tokens).

A response body like the following is returned:

{
    "access_token": "<opaque_access_token_string>"
}

This API does not generate a new device for the user, and so will not appear their /devices list, and in general the target user should not be able to tell they have been logged in as.

To expire the token call the standard /logout API with the token.

Note: The token will expire if the admin user calls /logout/all from any of their devices, but the token will not expire if the target user does the same.

Allow replacing master cross-signing key without User-Interactive Auth

This endpoint is not intended for server administrator usage; we describe it here for completeness.

This API temporarily permits a user to replace their master cross-signing key without going through user-interactive authentication (UIA). This is useful when Synapse has delegated its authentication to the Matrix Authentication Service; as Synapse cannot perform UIA is not possible in these circumstances.

The API is

POST /_synapse/admin/v1/users/<user_id>/_allow_cross_signing_replacement_without_uia
{}

If the user does not exist, or does exist but has no master cross-signing key, this will return with status code 404 Not Found.

Otherwise, a response body like the following is returned, with status 200 OK:

{
    "updatable_without_uia_before_ms": 1234567890
}

The response body is a JSON object with a single field:

updatable_without_uia_before_ms: integer. The timestamp in milliseconds before which the user is permitted to replace their cross-signing key without going through UIA.

Added in Synapse 1.97.0.

User devices

List all devices

Gets information about all devices for a specific user_id.

The API is:

GET /_synapse/admin/v2/users/<user_id>/devices

A response body like the following is returned:

{
  "devices": [
    {
      "device_id": "QBUAZIFURK",
      "display_name": "android",
      "last_seen_ip": "1.2.3.4",
      "last_seen_user_agent": "Mozilla/5.0 (X11; Linux x86_64; rv:103.0) Gecko/20100101 Firefox/103.0",
      "last_seen_ts": 1474491775024,
      "user_id": "<user_id>"
    },
    {
      "device_id": "AUIECTSRND",
      "display_name": "ios",
      "last_seen_ip": "1.2.3.5",
      "last_seen_user_agent": "Mozilla/5.0 (X11; Linux x86_64; rv:103.0) Gecko/20100101 Firefox/103.0",
      "last_seen_ts": 1474491775025,
      "user_id": "<user_id>"
    }
  ],
  "total": 2
}

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

Response

The following fields are returned in the JSON response body:

devices - An array of objects, each containing information about a device. Device objects contain the following fields:
- device_id - Identifier of device.
- display_name - Display name set by the user for this device. Absent if no name has been set.
- last_seen_ip - The IP address where this device was last seen. (May be a few minutes out of date, for efficiency reasons).
- last_seen_user_agent - The user agent of the device when it was last seen. (May be a few minutes out of date, for efficiency reasons).
- last_seen_ts - The timestamp (in milliseconds since the unix epoch) when this devices was last seen. (May be a few minutes out of date, for efficiency reasons).
- user_id - Owner of device.
total - Total number of user's devices.

Create a device

Creates a new device for a specific user_id and device_id. Does nothing if the device_id exists already.

The API is:

POST /_synapse/admin/v2/users/<user_id>/devices

{
  "device_id": "QBUAZIFURK"
}

An empty JSON dict is returned.

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

The following fields are required in the JSON request body:

device_id - The device ID to create.

Delete multiple devices

Deletes the given devices for a specific user_id, and invalidates any access token associated with them.

The API is:

POST /_synapse/admin/v2/users/<user_id>/delete_devices

{
  "devices": [
    "QBUAZIFURK",
    "AUIECTSRND"
  ]
}

An empty JSON dict is returned.

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

The following fields are required in the JSON request body:

devices - The list of device IDs to delete.

Show a device

Gets information on a single device, by device_id for a specific user_id.

The API is:

GET /_synapse/admin/v2/users/<user_id>/devices/<device_id>

A response body like the following is returned:

{
  "device_id": "<device_id>",
  "display_name": "android",
  "last_seen_ip": "1.2.3.4",
  "last_seen_user_agent": "Mozilla/5.0 (X11; Linux x86_64; rv:103.0) Gecko/20100101 Firefox/103.0",
  "last_seen_ts": 1474491775024,
  "user_id": "<user_id>"
}

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.
device_id - The device to retrieve.

Response

The following fields are returned in the JSON response body:

device_id - Identifier of device.
display_name - Display name set by the user for this device. Absent if no name has been set.
last_seen_ip - The IP address where this device was last seen. (May be a few minutes out of date, for efficiency reasons).
- last_seen_user_agent - The user agent of the device when it was last seen. (May be a few minutes out of date, for efficiency reasons).
last_seen_ts - The timestamp (in milliseconds since the unix epoch) when this devices was last seen. (May be a few minutes out of date, for efficiency reasons).
user_id - Owner of device.

Update a device

Updates the metadata on the given device_id for a specific user_id.

The API is:

PUT /_synapse/admin/v2/users/<user_id>/devices/<device_id>

{
  "display_name": "My other phone"
}

An empty JSON dict is returned.

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.
device_id - The device to update.

The following fields are required in the JSON request body:

display_name - The new display name for this device. If not given, the display name is unchanged.

Delete a device

Deletes the given device_id for a specific user_id, and invalidates any access token associated with it.

The API is:

DELETE /_synapse/admin/v2/users/<user_id>/devices/<device_id>

{}

An empty JSON dict is returned.

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.
device_id - The device to delete.

List all pushers

Gets information about all pushers for a specific user_id.

The API is:

GET /_synapse/admin/v1/users/<user_id>/pushers

A response body like the following is returned:

{
  "pushers": [
    {
      "app_display_name":"HTTP Push Notifications",
      "app_id":"m.http",
      "data": {
        "url":"example.com"
      },
      "device_display_name":"pushy push",
      "kind":"http",
      "lang":"None",
      "profile_tag":"",
      "pushkey":"a@example.com"
    }
  ],
  "total": 1
}

Parameters

The following parameters should be set in the URL:

user_id - fully qualified: for example, @user:server.com.

Response

The following fields are returned in the JSON response body:

pushers - An array containing the current pushers for the user
- app_display_name - string - A string that will allow the user to identify what application owns this pusher.
- app_id - string - This is a reverse-DNS style identifier for the application. Max length, 64 chars.
- data - A dictionary of information for the pusher implementation itself.
  - url - string - Required if kind is http. The URL to use to send notifications to.
  - format - string - The format to use when sending notifications to the Push Gateway.
- device_display_name - string - A string that will allow the user to identify what device owns this pusher.
- profile_tag - string - This string determines which set of device specific rules this pusher executes.
- kind - string - The kind of pusher. "http" is a pusher that sends HTTP pokes.
- lang - string - The preferred language for receiving notifications (e.g. 'en' or 'en-US')
- profile_tag - string - This string determines which set of device specific rules this pusher executes.
- pushkey - string - This is a unique identifier for this pusher. Max length, 512 bytes.
total - integer - Number of pushers.

Controlling whether a user is shadow-banned

Shadow-banning is a useful tool for moderating malicious or egregiously abusive users. A shadow-banned users receives successful responses to their client-server API requests, but the events are not propagated into rooms. This can be an effective tool as it (hopefully) takes longer for the user to realise they are being moderated before pivoting to another account.

Shadow-banning a user should be used as a tool of last resort and may lead to confusing or broken behaviour for the client. A shadow-banned user will not receive any notification and it is generally more appropriate to ban or kick abusive users. A shadow-banned user will be unable to contact anyone on the server.

To shadow-ban a user the API is:

POST /_synapse/admin/v1/users/<user_id>/shadow_ban

To un-shadow-ban a user the API is:

DELETE /_synapse/admin/v1/users/<user_id>/shadow_ban

An empty JSON dict is returned in both cases.

Parameters

The following parameters should be set in the URL:

user_id - The fully qualified MXID: for example, @user:server.com. The user must be local.

Override ratelimiting for users

This API allows to override or disable ratelimiting for a specific user. There are specific APIs to set, get and delete a ratelimit.

Get status of ratelimit

The API is:

GET /_synapse/admin/v1/users/<user_id>/override_ratelimit

A response body like the following is returned:

{
  "messages_per_second": 0,
  "burst_count": 0
}

Parameters

The following parameters should be set in the URL:

user_id - The fully qualified MXID: for example, @user:server.com. The user must be local.

Response

The following fields are returned in the JSON response body:

messages_per_second - integer - The number of actions that can be performed in a second. 0 mean that ratelimiting is disabled for this user.
burst_count - integer - How many actions that can be performed before being limited.

If no custom ratelimit is set, an empty JSON dict is returned.

{}

Set ratelimit

The API is:

POST /_synapse/admin/v1/users/<user_id>/override_ratelimit

A response body like the following is returned:

{
  "messages_per_second": 0,
  "burst_count": 0
}

Parameters

The following parameters should be set in the URL:

user_id - The fully qualified MXID: for example, @user:server.com. The user must be local.

Body parameters:

messages_per_second - positive integer, optional. The number of actions that can be performed in a second. Defaults to 0.
burst_count - positive integer, optional. How many actions that can be performed before being limited. Defaults to 0.

To disable users' ratelimit set both values to 0.

Response

The following fields are returned in the JSON response body:

messages_per_second - integer - The number of actions that can be performed in a second.
burst_count - integer - How many actions that can be performed before being limited.

Delete ratelimit

The API is:

DELETE /_synapse/admin/v1/users/<user_id>/override_ratelimit

An empty JSON dict is returned.

{}

Parameters

The following parameters should be set in the URL:

user_id - The fully qualified MXID: for example, @user:server.com. The user must be local.

Check username availability

Checks to see if a username is available, and valid, for the server. See the client-server API for more information.

This endpoint will work even if registration is disabled on the server, unlike /_matrix/client/r0/register/available.

The API is:

GET /_synapse/admin/v1/username_available?username=$localpart

The request and response format is the same as the /_matrix/client/r0/register/available API.

Find a user based on their ID in an auth provider

The API is:

GET /_synapse/admin/v1/auth_providers/$provider/users/$external_id

When a user matched the given ID for the given provider, an HTTP code 200 with a response body like the following is returned:

{
    "user_id": "@hello:example.org"
}

Parameters

The following parameters should be set in the URL:

provider - The ID of the authentication provider, as advertised by the GET /_matrix/client/v3/login API in the m.login.sso authentication method.
external_id - The user ID from the authentication provider. Usually corresponds to the sub claim for OIDC providers, or to the uid attestation for SAML2 providers.

The external_id may have characters that are not URL-safe (typically /, : or @), so it is advised to URL-encode those parameters.

Errors

Returns a 404 HTTP status code if no user was found, with a response body like this:

{
    "errcode":"M_NOT_FOUND",
    "error":"User not found"
}

Added in Synapse 1.68.0.

Find a user based on their Third Party ID (ThreePID or 3PID)

The API is:

GET /_synapse/admin/v1/threepid/$medium/users/$address

When a user matched the given address for the given medium, an HTTP code 200 with a response body like the following is returned:

{
    "user_id": "@hello:example.org"
}

Parameters

The following parameters should be set in the URL:

medium - Kind of third-party ID, either email or msisdn.
address - Value of the third-party ID.

The address may have characters that are not URL-safe, so it is advised to URL-encode those parameters.

Errors

Returns a 404 HTTP status code if no user was found, with a response body like this:

{
    "errcode":"M_NOT_FOUND",
    "error":"User not found"
}

Added in Synapse 1.72.0.

Redact all the events of a user

This endpoint allows an admin to redact the events of a given user. There are no restrictions on redactions for a local user. By default, we puppet the user who sent the message to redact it themselves. Redactions for non-local users are issued using the admin user, and will fail in rooms where the admin user is not admin/does not have the specified power level to issue redactions.

The API is

POST /_synapse/admin/v1/user/$user_id/redact

{
  "rooms": ["!roomid1", "!roomid2"]
}

If an empty list is provided as the key for rooms, all events in all the rooms the user is member of will be redacted, otherwise all the events in the rooms provided in the request will be redacted.

The API starts redaction process running, and returns immediately with a JSON body with a redact id which can be used to query the status of the redaction process:

{
    "redact_id": "<opaque id>"
}

Parameters

The following parameters should be set in the URL:

user_id - The fully qualified MXID of the user: for example, @user:server.com.

The following JSON body parameter must be provided:

rooms - A list of rooms to redact the user's events in. If an empty list is provided all events in all rooms the user is a member of will be redacted

Added in Synapse 1.116.0.

The following JSON body parameters are optional:

reason - Reason the redaction is being requested, ie "spam", "abuse", etc. This will be included in each redaction event, and be visible to users.
limit - a limit on the number of the user's events to search for ones that can be redacted (events are redacted newest to oldest) in each room, defaults to 1000 if not provided

Check the status of a redaction process

It is possible to query the status of the background task for redacting a user's events. The status can be queried up to 24 hours after completion of the task, or until Synapse is restarted (whichever happens first).

The API is:

GET /_synapse/admin/v1/user/redact_status/$redact_id

A response body like the following is returned:

{
  "status": "active",
  "failed_redactions": [],
}

Parameters

The following parameters should be set in the URL:

redact_id - string - The ID for this redaction process, provided when the redaction was requested.

Response

The following fields are returned in the JSON response body:

status - string - one of scheduled/active/completed/failed, indicating the status of the redaction job
failed_redactions - dictionary - the keys of the dict are event ids the process was unable to redact, if any, and the values are the corresponding error that caused the redaction to fail

Added in Synapse 1.116.0.