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127 lines
5.1 KiB
Markdown
127 lines
5.1 KiB
Markdown
<!--
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~ SPDX-FileCopyrightText: 2021-2024 Nextcloud GmbH and Nextcloud contributors
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~ SPDX-License-Identifier: GPL-3.0-or-later
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-->
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# Debugging push notifications
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This list is intended to help users that have problems to receive talk notifications on their android phone. It may
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not be complete. Please contribute to this list as you gain new knowledge. Just create an issue with the
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"notification" label or create a pull request for this document.
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## 📱 Users
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- Please make sure to install the app from the Google PlayStore. The f-droid version doesn't support push notifications.
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[<img src="https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png"
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alt="Download from Google Play"
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height="80">](https://play.google.com/store/apps/details?id=com.nextcloud.talk2)
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- Only talk notifications will be delivered by the Talk app, for all other notifications install the Nextcloud Files
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app from Google PlayStore.
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[<img src="https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png"
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alt="Download from Google Play"
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height="80">](https://play.google.com/store/apps/details?id=com.nextcloud.client)
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If your problem still occurs after checking all these hints, create an issue at https://github.com/nextcloud/talk-android/issues
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### 🤖 Check android settings
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Please check the "Notifications" section in the app settings which should show warnings if anything needs to be
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adjusted.
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Please take into account that the android settings might be different for each manufacturer.
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It might be worth it to check what other messaging apps recommend to get their apps running on a certain smartphone and adapt this to the talk app.
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Also [https://dontkillmyapp.com/](https://dontkillmyapp.com/) might be good starting point.
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- Check that your phone is not in "do not disturb" mode
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- Check that your phone has internet access
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- Check the android settings like **"energy saving"** and **"notifications"** regularly as they might be reset by
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android at any time!
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- Energy saving options example for Xiaomi RedMi:
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- go to "Settings"
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- "Battery & performance"
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- "App battery saver"
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- tap on the Talk app
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- set "No restrictions"
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- Notification options example for Xiaomi RedMi:
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- go to "Settings"
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- "Notifications"
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- tap on the Talk app
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- enable "Show notifications" and if you like
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enable "Lock screen notifications"
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### 🗨️ Check talk app settings
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- In the settings, check if ringtones are set for calls and notifications and if vibration is activated if you would
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like so.
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- In the conversation settings (in the upper right corner of a conversation), check that notifications are set to
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"Always notify" or "Notify when mentioned"
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- Be aware that this is a per conversation setting. Set it for every conversation differently depending on your
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needs.
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- Also be aware that notifications are not generated when you have an active session for a conversation. This also applies for tabs that are open in the background, etc.
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### 🖥 Check server settings
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Run the `notification:test-push` command for the user who is logged in at the device that should receive the notification:
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```bash
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sudo -u www-data php /var/www/yourinstance/occ notification:test-push --talk youruser
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```
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It should print something like the following:
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```
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Trying to push to 2 devices
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Language is set to en
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Private user key size: 1704
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Public user key size: 451
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Identified 1 Talk devices and 1 others.
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Device token:156850
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Device public key size: 451
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Data to encrypt is: {"nid":525210,"app":"admin_notification_talk","subject":"Testing push notifications","type":"admin_notifications","id":"614aeee4"}
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Signed encrypted push subject
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Push notification sent successfully
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```
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This means the notifications are set up correctly on server side. A notification should be displayed on the device.
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If there is no notification shown on the device, please focus on the settings of the talk android app.
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If it prints something like
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```
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sudo -u www-data php /var/www/yourinstance/occ notification:test-push --talk youruser
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No devices found for user
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```
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try to remove the account from the Nextcloud Android Talk app and log in again. Afterwards try to run the command
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again.
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If it prints
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```
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There are no commands defined in the "notification" namespace.
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```
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then the https://github.com/nextcloud/notifications app is not installed on your nextcloud instance.
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The notification app is shipped and enabled by default, but could be missing in development environments or being disabled manually.
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Install and enable the app by following the instructions at https://github.com/nextcloud/notifications#developers and
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try again to execute the command.
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## 🦺 Developers/testers
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- Be aware that the "qa"-versions that you can install by scanning the QR-code in a github pull request don't
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support notifications!
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- When starting the talk app within Android Studio, make sure to select the "gplayDebug" build variant:
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- Especially after reinstalling the app, make sure to always check the android settings as they might be reset.
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