mirror of
https://github.com/nextcloud/talk-android.git
synced 2024-12-22 16:34:42 +03:00
127 lines
5.1 KiB
Markdown
127 lines
5.1 KiB
Markdown
<!--
|
|
~ SPDX-FileCopyrightText: 2021-2024 Nextcloud GmbH and Nextcloud contributors
|
|
~ SPDX-License-Identifier: GPL-3.0-or-later
|
|
-->
|
|
# Debugging push notifications
|
|
|
|
This list is intended to help users that have problems to receive talk notifications on their android phone. It may
|
|
not be complete. Please contribute to this list as you gain new knowledge. Just create an issue with the
|
|
"notification" label or create a pull request for this document.
|
|
|
|
## 📱 Users
|
|
- Please make sure to install the app from the Google PlayStore. The f-droid version doesn't support push notifications.
|
|
|
|
[<img src="https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png"
|
|
alt="Download from Google Play"
|
|
height="80">](https://play.google.com/store/apps/details?id=com.nextcloud.talk2)
|
|
|
|
- Only talk notifications will be delivered by the Talk app, for all other notifications install the Nextcloud Files
|
|
app from Google PlayStore.
|
|
|
|
[<img src="https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png"
|
|
alt="Download from Google Play"
|
|
height="80">](https://play.google.com/store/apps/details?id=com.nextcloud.client)
|
|
|
|
If your problem still occurs after checking all these hints, create an issue at https://github.com/nextcloud/talk-android/issues
|
|
|
|
### 🤖 Check android settings
|
|
|
|
Please check the "Notifications" section in the app settings which should show warnings if anything needs to be
|
|
adjusted.
|
|
Please take into account that the android settings might be different for each manufacturer.
|
|
It might be worth it to check what other messaging apps recommend to get their apps running on a certain smartphone and adapt this to the talk app.
|
|
Also [https://dontkillmyapp.com/](https://dontkillmyapp.com/) might be good starting point.
|
|
|
|
- Check that your phone is not in "do not disturb" mode
|
|
|
|
- Check that your phone has internet access
|
|
|
|
- Check the android settings like **"energy saving"** and **"notifications"** regularly as they might be reset by
|
|
android at any time!
|
|
|
|
- Energy saving options example for Xiaomi RedMi:
|
|
|
|
- go to "Settings"
|
|
|
|
- "Battery & performance"
|
|
|
|
- "App battery saver"
|
|
|
|
- tap on the Talk app
|
|
|
|
- set "No restrictions"
|
|
|
|
- Notification options example for Xiaomi RedMi:
|
|
|
|
- go to "Settings"
|
|
|
|
- "Notifications"
|
|
|
|
- tap on the Talk app
|
|
|
|
- enable "Show notifications" and if you like
|
|
enable "Lock screen notifications"
|
|
|
|
### 🗨️ Check talk app settings
|
|
- In the settings, check if ringtones are set for calls and notifications and if vibration is activated if you would
|
|
like so.
|
|
|
|
- In the conversation settings (in the upper right corner of a conversation), check that notifications are set to
|
|
"Always notify" or "Notify when mentioned"
|
|
|
|
- Be aware that this is a per conversation setting. Set it for every conversation differently depending on your
|
|
needs.
|
|
|
|
- Also be aware that notifications are not generated when you have an active session for a conversation. This also applies for tabs that are open in the background, etc.
|
|
|
|
### 🖥 Check server settings
|
|
|
|
Run the `notification:test-push` command for the user who is logged in at the device that should receive the notification:
|
|
|
|
```bash
|
|
sudo -u www-data php /var/www/yourinstance/occ notification:test-push --talk youruser
|
|
```
|
|
|
|
It should print something like the following:
|
|
```
|
|
Trying to push to 2 devices
|
|
|
|
Language is set to en
|
|
Private user key size: 1704
|
|
Public user key size: 451
|
|
Identified 1 Talk devices and 1 others.
|
|
|
|
Device token:156850
|
|
Device public key size: 451
|
|
Data to encrypt is: {"nid":525210,"app":"admin_notification_talk","subject":"Testing push notifications","type":"admin_notifications","id":"614aeee4"}
|
|
Signed encrypted push subject
|
|
Push notification sent successfully
|
|
```
|
|
This means the notifications are set up correctly on server side. A notification should be displayed on the device.
|
|
If there is no notification shown on the device, please focus on the settings of the talk android app.
|
|
|
|
If it prints something like
|
|
```
|
|
sudo -u www-data php /var/www/yourinstance/occ notification:test-push --talk youruser
|
|
No devices found for user
|
|
```
|
|
try to remove the account from the Nextcloud Android Talk app and log in again. Afterwards try to run the command
|
|
again.
|
|
|
|
If it prints
|
|
```
|
|
There are no commands defined in the "notification" namespace.
|
|
```
|
|
then the https://github.com/nextcloud/notifications app is not installed on your nextcloud instance.
|
|
The notification app is shipped and enabled by default, but could be missing in development environments or being disabled manually.
|
|
Install and enable the app by following the instructions at https://github.com/nextcloud/notifications#developers and
|
|
try again to execute the command.
|
|
|
|
## 🦺 Developers/testers
|
|
- Be aware that the "qa"-versions that you can install by scanning the QR-code in a github pull request don't
|
|
support notifications!
|
|
|
|
- When starting the talk app within Android Studio, make sure to select the "gplayDebug" build variant:
|
|
|
|
|
|
- Especially after reinstalling the app, make sure to always check the android settings as they might be reset.
|