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nextcloud-desktop/doc/troubleshooting.rst
Daniel Molkentin 80ecd71fc7 Doc: more trouble shooting
2012-11-05 11:36:48 +01:00

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Troubleshooting

All of my desktop clients fail to connect to ownCloud

Verify that you can log on to ownClouds WebDAV server. Assuming your ownCloud instance is installed at http://yourserver.com/owncloud, type http://yourserver.com/owncloud/remote.php/webdav into your browsers address bar.

If you are not prompted to enter your user name and password, please verify that your server installation is working correctly.

If you are prompted, but the authentication fails even though the credentials your provided are correct, please ensure that your authentication backend is configured properly.

The desktop client fails for an unknown reason

Start the client with --logwindow. You can also open a log window for an already running session, by simply starting the client again with this parameter. Syntax:

  • Windows: C:\Program Files (x86)\ownCloud\owncloud.exe --logwindow
  • Mac OS X: /Applications/owncloud.app/Contents/MacOS/owncloud --logwindow
  • Linux: owncloud --logwindow

The log output can help you with tracking down problem, and if you report a bug, it's useful to include the output.