nextcloud-desktop/doc/troubleshooting.rst
2012-11-05 11:36:48 +01:00

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Troubleshooting
===============
:All of my desktop clients fail to connect to ownCloud:
Verify that you can log on to ownClouds WebDAV server. Assuming your ownCloud
instance is installed at ``http://yourserver.com/owncloud``, type
``http://yourserver.com/owncloud/remote.php/webdav`` into your browsers
address bar.
If you are not prompted to enter your user name and password, please verify
that your server installation is working correctly.
If you are prompted, but the authentication fails even though the credentials
your provided are correct, please ensure that your authentication backend
is configured properly.
:The desktop client fails for an unknown reason:
Start the client with ``--logwindow``. You can also open a log window for an
already running session, by simply starting the client again with this
parameter. Syntax:
* Windows: ``C:\Program Files (x86)\ownCloud\owncloud.exe --logwindow``
* Mac OS X: ``/Applications/owncloud.app/Contents/MacOS/owncloud --logwindow``
* Linux: ``owncloud --logwindow``
The log output can help you with tracking down problem, and if you report
a bug, it's useful to include the output.