diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
similarity index 62%
rename from .github/ISSUE_TEMPLATE.md
rename to .github/ISSUE_TEMPLATE/BUG_REPORT.md
index 21acb3202a..756759c2d8 100644
--- a/.github/ISSUE_TEMPLATE.md
+++ b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
@@ -1,3 +1,9 @@
+---
+name: Bug report
+about: Create a report to help us improve
+
+---
+
 <!-- 
 
 **IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: 
@@ -11,38 +17,50 @@ the necessary data to fix your issue.
 You can also preview your report before submitting it. You may remove sections
 that aren't relevant to your particular case.
 
-Text between <!-- and --​> marks will be invisible in the report.
+Text between <!-- and --> marks will be invisible in the report.
 
 -->
 
 ### Description
 
-Describe here the problem that you are experiencing, or the feature you are requesting.
+<!-- Describe here the problem that you are experiencing -->
 
 ### Steps to reproduce
 
-- For bugs, list the steps
+- list the steps
 - that reproduce the bug
 - using hyphens as bullet points
 
+<!-- 
 Describe how what happens differs from what you expected.
 
-<!-- If you can identify any relevant log snippets from _homeserver.log_, please include
+If you can identify any relevant log snippets from _homeserver.log_, please include
 those (please be careful to remove any personal or private data). Please surround them with
-``` (three backticks, on a line on their own), so that they are formatted legibly. -->
+``` (three backticks, on a line on their own), so that they are formatted legibly.
+-->
 
 ### Version information
 
 <!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->
 
-- **Homeserver**: Was this issue identified on matrix.org or another homeserver?
+<!-- Was this issue identified on matrix.org or another homeserver? -->
+- **Homeserver**: 
 
 If not matrix.org:
-- **Version**:        What version of Synapse is running? <!-- 
+
+<!-- 
+What version of Synapse is running? 
 You can find the Synapse version by inspecting the server headers (replace matrix.org with
 your own homeserver domain):
 $ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:"
 -->
-- **Install method**: package manager/git clone/pip      
-- **Platform**:       Tell us about the environment in which your homeserver is operating
-                      - distro, hardware, if it's running in a vm/container, etc.
+- **Version**: 
+
+- **Install method**: 
+<!-- examples: package manager/git clone/pip  -->
+
+- **Platform**: 
+<!--
+Tell us about the environment in which your homeserver is operating
+distro, hardware, if it's running in a vm/container, etc.
+-->
diff --git a/.github/ISSUE_TEMPLATE/FEATURE_REQUEST.md b/.github/ISSUE_TEMPLATE/FEATURE_REQUEST.md
new file mode 100644
index 0000000000..150a46f505
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/FEATURE_REQUEST.md
@@ -0,0 +1,9 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+
+---
+
+**Description:**
+
+<!-- Describe here the feature you are requesting. -->
diff --git a/.github/ISSUE_TEMPLATE/SUPPORT_REQUEST.md b/.github/ISSUE_TEMPLATE/SUPPORT_REQUEST.md
new file mode 100644
index 0000000000..77581596c4
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/SUPPORT_REQUEST.md
@@ -0,0 +1,9 @@
+---
+name: Support request
+about: I need support for Synapse
+
+---
+
+# Please ask for support in [**#matrix:matrix.org**](https://matrix.to/#/#matrix:matrix.org)
+
+## Don't file an issue as a support request.
diff --git a/.github/PULL_REQUEST_TEMPLATE.md b/.github/PULL_REQUEST_TEMPLATE.md
new file mode 100644
index 0000000000..aa883ba505
--- /dev/null
+++ b/.github/PULL_REQUEST_TEMPLATE.md
@@ -0,0 +1,7 @@
+### Pull Request Checklist
+
+<!-- Please read CONTRIBUTING.rst before submitting your pull request -->
+
+* [ ] Pull request is based on the develop branch
+* [ ] Pull request includes a [changelog file](CONTRIBUTING.rst#changelog)
+* [ ] Pull request includes a [sign off](CONTRIBUTING.rst#sign-off)
diff --git a/.github/SUPPORT.md b/.github/SUPPORT.md
new file mode 100644
index 0000000000..7a4244f673
--- /dev/null
+++ b/.github/SUPPORT.md
@@ -0,0 +1,3 @@
+[**#matrix:matrix.org**](https://matrix.to/#/#matrix:matrix.org) is the official support room for Matrix, and can be accessed by any client from https://matrix.org/docs/projects/try-matrix-now.html 
+
+It can also be access via IRC bridge at irc://irc.freenode.net/matrix or on the web here: https://webchat.freenode.net/?channels=matrix
diff --git a/changelog.d/4182.misc b/changelog.d/4182.misc
new file mode 100644
index 0000000000..62949a065a
--- /dev/null
+++ b/changelog.d/4182.misc
@@ -0,0 +1 @@
+Add a GitHub pull request template and add multiple issue templates