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49 lines
2.4 KiB
Markdown
49 lines
2.4 KiB
Markdown
# Frequently asked questions
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## I have experienced an error
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Sorry. There are so many different environments, that it is impossible for us to test each and every constellation.
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First of all make sure you have updated to and tried with the latest available versions of both, this app and the [Notes server app](https://apps.nextcloud.com/apps/notes).
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In case you receive a `NextcloudApiNotRespondingException`, try to disable the battery optimization for both apps.
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In all other cases please try to clear the storage of **both** apps, Nextcloud Android **and** Nextcloud Notes Android.
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You can achieve this by navigating to
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```
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Android settings
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↳ Apps
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↳ Nextcloud / Notes
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↳ Storage
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↳ Clear storage
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```
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Then set up your account in the Nextcloud Android app again and import the configured account in the Nextcloud Notes Android app.
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If the issue persists, [open a bug report in our issue tracker](https://github.com/stefan-niedermann/nextcloud-notes/issues/new?assignees=&labels=bug&template=bug_report.md&title=).
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## Why has my bug report been closed?
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As stated in the bug templates, we reserve to close issues which do not fill the **complete issue template**. The information we ask for is urgently needed, even if it might not seem to be important or relevant to you.
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We have very limited resources and capacity and we really want to help you fixing different bugs, but we can impossibly know your environment, your different software versions, the store you used.
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Therefore it is extremely important for you to describe the **exact steps to reproduce**. This includes information about your environment.
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Example for a bad description:
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> 1. The app crashes when i save a note
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Example for a good description:
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> 1. Open any existing note
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> 2. Change category to another existing category
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> 3. Click on the ⇦ in the top left
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> 4. See app crash
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We also preserve to close issues where the **original reporter does not answer within a certain time frame**. We usually answer issues within a hour and expect you to respond to our questions within a week.
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This is necessary for two reasons:
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1. We have a rapid development cycle - bugs which have been reported weeks ago might no longer relevant
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2. We are loosing the context of a report or a question over the time. We have many things to care about and digging into an issue deep and then relying on an response which is not coming is a waste of our limited free time
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