element-web/src/LegacyCallHandler.tsx

/*
Copyright 2024 New Vector Ltd.
Copyright 2019-2022 The Matrix.org Foundation C.I.C.
Copyright 2021 Šimon Brandner <simon.bra.ag@gmail.com>
Copyright 2017, 2018 New Vector Ltd
Copyright 2015, 2016 OpenMarket Ltd

SPDX-License-Identifier: AGPL-3.0-only OR GPL-3.0-only
Please see LICENSE files in the repository root for full details.
*/

import React from "react";
import { MatrixError, RuleId, TweakName, SyncState } from "matrix-js-sdk/src/matrix";
import {
    CallError,
    CallErrorCode,
    CallEvent,
    CallParty,
    CallState,
    CallType,
    FALLBACK_ICE_SERVER,
    MatrixCall,
} from "matrix-js-sdk/src/webrtc/call";
import { logger } from "matrix-js-sdk/src/logger";
import EventEmitter from "events";
import { PushProcessor } from "matrix-js-sdk/src/pushprocessor";
import { CallEventHandlerEvent } from "matrix-js-sdk/src/webrtc/callEventHandler";

import { MatrixClientPeg } from "./MatrixClientPeg";
import Modal from "./Modal";
import { _t } from "./languageHandler";
import dis from "./dispatcher/dispatcher";
import WidgetUtils from "./utils/WidgetUtils";
import SettingsStore from "./settings/SettingsStore";
import { WidgetType } from "./widgets/WidgetType";
import { SettingLevel } from "./settings/SettingLevel";
import QuestionDialog from "./components/views/dialogs/QuestionDialog";
import ErrorDialog from "./components/views/dialogs/ErrorDialog";
import WidgetStore from "./stores/WidgetStore";
import { WidgetMessagingStore } from "./stores/widgets/WidgetMessagingStore";
import { ElementWidgetActions } from "./stores/widgets/ElementWidgetActions";
import { UIFeature } from "./settings/UIFeature";
import { Action } from "./dispatcher/actions";
import VoipUserMapper from "./VoipUserMapper";
import { addManagedHybridWidget, isManagedHybridWidgetEnabled } from "./widgets/ManagedHybrid";
import SdkConfig from "./SdkConfig";
import { ensureDMExists } from "./createRoom";
import { Container, WidgetLayoutStore } from "./stores/widgets/WidgetLayoutStore";
import IncomingLegacyCallToast, { getIncomingLegacyCallToastKey } from "./toasts/IncomingLegacyCallToast";
import ToastStore from "./stores/ToastStore";
import Resend from "./Resend";
import { ViewRoomPayload } from "./dispatcher/payloads/ViewRoomPayload";
import { InviteKind } from "./components/views/dialogs/InviteDialogTypes";
import { OpenInviteDialogPayload } from "./dispatcher/payloads/OpenInviteDialogPayload";
import { findDMForUser } from "./utils/dm/findDMForUser";
import { getJoinedNonFunctionalMembers } from "./utils/room/getJoinedNonFunctionalMembers";
import { localNotificationsAreSilenced } from "./utils/notifications";
import { SdkContextClass } from "./contexts/SDKContext";
import { showCantStartACallDialog } from "./voice-broadcast/utils/showCantStartACallDialog";
import { isNotNull } from "./Typeguards";
import { BackgroundAudio } from "./audio/BackgroundAudio";

export const PROTOCOL_PSTN = "m.protocol.pstn";
export const PROTOCOL_PSTN_PREFIXED = "im.vector.protocol.pstn";
export const PROTOCOL_SIP_NATIVE = "im.vector.protocol.sip_native";
export const PROTOCOL_SIP_VIRTUAL = "im.vector.protocol.sip_virtual";

const CHECK_PROTOCOLS_ATTEMPTS = 3;

type MediaEventType = keyof HTMLMediaElementEventMap;
const MEDIA_ERROR_EVENT_TYPES: MediaEventType[] = [
    "error",
    // The media has become empty; for example, this event is sent if the media has
    // already been loaded (or partially loaded), and the HTMLMediaElement.load method
    // is called to reload it.
    "emptied",
    // The user agent is trying to fetch media data, but data is unexpectedly not
    // forthcoming.
    "stalled",
    // Media data loading has been suspended.
    "suspend",
    // Playback has stopped because of a temporary lack of data
    "waiting",
];
const MEDIA_DEBUG_EVENT_TYPES: MediaEventType[] = [
    "play",
    "pause",
    "playing",
    "ended",
    "loadeddata",
    "loadedmetadata",
    "canplay",
    "canplaythrough",
    "volumechange",
];

const MEDIA_EVENT_TYPES = [...MEDIA_ERROR_EVENT_TYPES, ...MEDIA_DEBUG_EVENT_TYPES];

export enum AudioID {
    Ring = "ringAudio",
    Ringback = "ringbackAudio",
    CallEnd = "callendAudio",
    Busy = "busyAudio",
}

/* istanbul ignore next */
const debuglog = (...args: any[]): void => {
    if (SettingsStore.getValue("debug_legacy_call_handler")) {
        logger.log.call(console, "LegacyCallHandler debuglog:", ...args);
    }
};

interface ThirdpartyLookupResponseFields {
    /* eslint-disable camelcase */

    // im.vector.sip_native
    virtual_mxid?: string;
    is_virtual?: boolean;

    // im.vector.sip_virtual
    native_mxid?: string;
    is_native?: boolean;

    // common
    lookup_success?: boolean;

    /* eslint-enable camelcase */
}

interface ThirdpartyLookupResponse {
    userid: string;
    protocol: string;
    fields: ThirdpartyLookupResponseFields;
}

export enum LegacyCallHandlerEvent {
    CallsChanged = "calls_changed",
    CallChangeRoom = "call_change_room",
    SilencedCallsChanged = "silenced_calls_changed",
    CallState = "call_state",
}

/**
 * LegacyCallHandler manages all currently active calls. It should be used for
 * placing, answering, rejecting and hanging up calls. It also handles ringing,
 * PSTN support and other things.
 */
export default class LegacyCallHandler extends EventEmitter {
    private calls = new Map<string, MatrixCall>(); // roomId -> call
    // Calls started as an attended transfer, ie. with the intention of transferring another
    // call with a different party to this one.
    private transferees = new Map<string, MatrixCall>(); // callId (target) -> call (transferee)
    private supportsPstnProtocol: boolean | null = null;
    private pstnSupportPrefixed: boolean | null = null; // True if the server only support the prefixed pstn protocol
    private supportsSipNativeVirtual: boolean | null = null; // im.vector.protocol.sip_virtual and im.vector.protocol.sip_native

    // Map of the asserted identity users after we've looked them up using the API.
    // We need to be be able to determine the mapped room synchronously, so we
    // do the async lookup when we get new information and then store these mappings here
    private assertedIdentityNativeUsers = new Map<string, string>();

    private silencedCalls = new Set<string>(); // callIds

    private backgroundAudio = new BackgroundAudio();
    private playingSources: Record<string, AudioBufferSourceNode> = {}; // Record them for stopping

    public static get instance(): LegacyCallHandler {
        if (!window.mxLegacyCallHandler) {
            window.mxLegacyCallHandler = new LegacyCallHandler();
        }

        return window.mxLegacyCallHandler;
    }

    /*
     * Gets the user-facing room associated with a call (call.roomId may be the call "virtual room"
     * if a voip_mxid_translate_pattern is set in the config)
     */
    public roomIdForCall(call?: MatrixCall): string | null {
        if (!call) return null;

        // check asserted identity: if we're not obeying asserted identity,
        // this map will never be populated, but we check anyway for sanity
        if (this.shouldObeyAssertedfIdentity()) {
            const nativeUser = this.assertedIdentityNativeUsers.get(call.callId);
            if (nativeUser) {
                const room = findDMForUser(MatrixClientPeg.safeGet(), nativeUser);
                if (room) return room.roomId;
            }
        }

        return VoipUserMapper.sharedInstance().nativeRoomForVirtualRoom(call.roomId) ?? call.roomId ?? null;
    }

    public start(): void {
        if (SettingsStore.getValue(UIFeature.Voip)) {
            MatrixClientPeg.safeGet().on(CallEventHandlerEvent.Incoming, this.onCallIncoming);
        }

        this.checkProtocols(CHECK_PROTOCOLS_ATTEMPTS);
    }

    public stop(): void {
        const cli = MatrixClientPeg.get();
        if (cli) {
            cli.removeListener(CallEventHandlerEvent.Incoming, this.onCallIncoming);
        }
    }

    /* istanbul ignore next (remove if we start using this function for things other than debug logging) */
    public handleEvent(e: Event): void {
        const target = e.target as HTMLElement;
        const audioId = target?.id;

        if (MEDIA_ERROR_EVENT_TYPES.includes(e.type as MediaEventType)) {
            logger.error(`LegacyCallHandler: encountered "${e.type}" event with <audio id="${audioId}">`, e);
        } else if (MEDIA_EVENT_TYPES.includes(e.type as MediaEventType)) {
            debuglog(`encountered "${e.type}" event with <audio id="${audioId}">`, e);
        }
    }

    public isForcedSilent(): boolean {
        const cli = MatrixClientPeg.safeGet();
        return localNotificationsAreSilenced(cli);
    }

    public silenceCall(callId?: string): void {
        if (!callId) return;
        this.silencedCalls.add(callId);
        this.emit(LegacyCallHandlerEvent.SilencedCallsChanged, this.silencedCalls);

        // Don't pause audio if we have calls which are still ringing
        if (this.areAnyCallsUnsilenced()) return;
        this.pause(AudioID.Ring);
    }

    public unSilenceCall(callId?: string): void {
        if (!callId || this.isForcedSilent()) return;
        this.silencedCalls.delete(callId);
        this.emit(LegacyCallHandlerEvent.SilencedCallsChanged, this.silencedCalls);
        this.play(AudioID.Ring);
    }

    public isCallSilenced(callId?: string): boolean {
        return this.isForcedSilent() || (!!callId && this.silencedCalls.has(callId));
    }

    /**
     * Returns true if there is at least one unsilenced call
     * @returns {boolean}
     */
    private areAnyCallsUnsilenced(): boolean {
        for (const call of this.calls.values()) {
            if (call.state === CallState.Ringing && !this.isCallSilenced(call.callId)) {
                return true;
            }
        }
        return false;
    }

    private async checkProtocols(maxTries: number): Promise<void> {
        try {
            const protocols = await MatrixClientPeg.safeGet().getThirdpartyProtocols();

            if (protocols[PROTOCOL_PSTN] !== undefined) {
                this.supportsPstnProtocol = Boolean(protocols[PROTOCOL_PSTN]);
                if (this.supportsPstnProtocol) this.pstnSupportPrefixed = false;
            } else if (protocols[PROTOCOL_PSTN_PREFIXED] !== undefined) {
                this.supportsPstnProtocol = Boolean(protocols[PROTOCOL_PSTN_PREFIXED]);
                if (this.supportsPstnProtocol) this.pstnSupportPrefixed = true;
            } else {
                this.supportsPstnProtocol = null;
            }

            dis.dispatch({ action: Action.PstnSupportUpdated });

            if (protocols[PROTOCOL_SIP_NATIVE] !== undefined && protocols[PROTOCOL_SIP_VIRTUAL] !== undefined) {
                this.supportsSipNativeVirtual = Boolean(
                    protocols[PROTOCOL_SIP_NATIVE] && protocols[PROTOCOL_SIP_VIRTUAL],
                );
            }

            dis.dispatch({ action: Action.VirtualRoomSupportUpdated });
        } catch (e) {
            if (maxTries === 1) {
                logger.log("Failed to check for protocol support and no retries remain: assuming no support", e);
            } else {
                logger.log("Failed to check for protocol support: will retry", e);
                window.setTimeout(() => {
                    this.checkProtocols(maxTries - 1);
                }, 10000);
            }
        }
    }

    private shouldObeyAssertedfIdentity(): boolean {
        return !!SdkConfig.getObject("voip")?.get("obey_asserted_identity");
    }

    public getSupportsPstnProtocol(): boolean | null {
        return this.supportsPstnProtocol;
    }

    public getSupportsVirtualRooms(): boolean | null {
        return this.supportsSipNativeVirtual;
    }

    public async pstnLookup(phoneNumber: string): Promise<ThirdpartyLookupResponse[]> {
        try {
            return await MatrixClientPeg.safeGet().getThirdpartyUser(
                this.pstnSupportPrefixed ? PROTOCOL_PSTN_PREFIXED : PROTOCOL_PSTN,
                {
                    "m.id.phone": phoneNumber,
                },
            );
        } catch (e) {
            logger.warn("Failed to lookup user from phone number", e);
            return Promise.resolve([]);
        }
    }

    public async sipVirtualLookup(nativeMxid: string): Promise<ThirdpartyLookupResponse[]> {
        try {
            return await MatrixClientPeg.safeGet().getThirdpartyUser(PROTOCOL_SIP_VIRTUAL, {
                native_mxid: nativeMxid,
            });
        } catch (e) {
            logger.warn("Failed to query SIP identity for user", e);
            return Promise.resolve([]);
        }
    }

    public async sipNativeLookup(virtualMxid: string): Promise<ThirdpartyLookupResponse[]> {
        try {
            return await MatrixClientPeg.safeGet().getThirdpartyUser(PROTOCOL_SIP_NATIVE, {
                virtual_mxid: virtualMxid,
            });
        } catch (e) {
            logger.warn("Failed to query identity for SIP user", e);
            return Promise.resolve([]);
        }
    }

    private onCallIncoming = (call: MatrixCall): void => {
        // if the runtime env doesn't do VoIP, stop here.
        if (!MatrixClientPeg.get()?.supportsVoip()) {
            return;
        }

        const mappedRoomId = LegacyCallHandler.instance.roomIdForCall(call);
        if (!mappedRoomId) return;
        if (this.getCallForRoom(mappedRoomId)) {
            logger.log(
                "Got incoming call for room " + mappedRoomId + " but there's already a call for this room: ignoring",
            );
            return;
        }

        this.addCallForRoom(mappedRoomId, call);
        this.setCallListeners(call);
        // Explicitly handle first state change
        this.onCallStateChanged(call.state, null, call);

        // get ready to send encrypted events in the room, so if the user does answer
        // the call, we'll be ready to send. NB. This is the protocol-level room ID not
        // the mapped one: that's where we'll send the events.
        const cli = MatrixClientPeg.safeGet();
        const room = cli.getRoom(call.roomId);
        if (room) cli.prepareToEncrypt(room);
    };

    public getCallById(callId: string): MatrixCall | null {
        for (const call of this.calls.values()) {
            if (call.callId === callId) return call;
        }
        return null;
    }

    public getCallForRoom(roomId: string): MatrixCall | null {
        return this.calls.get(roomId) || null;
    }

    public getAllActiveCalls(): MatrixCall[] {
        const activeCalls: MatrixCall[] = [];

        for (const call of this.calls.values()) {
            if (call.state !== CallState.Ended && call.state !== CallState.Ringing) {
                activeCalls.push(call);
            }
        }
        return activeCalls;
    }

    public getAllActiveCallsNotInRoom(notInThisRoomId: string): MatrixCall[] {
        const callsNotInThatRoom: MatrixCall[] = [];

        for (const [roomId, call] of this.calls.entries()) {
            if (roomId !== notInThisRoomId && call.state !== CallState.Ended) {
                callsNotInThatRoom.push(call);
            }
        }
        return callsNotInThatRoom;
    }

    public getAllActiveCallsForPip(roomId: string): MatrixCall[] {
        const room = MatrixClientPeg.safeGet().getRoom(roomId);
        if (room && WidgetLayoutStore.instance.hasMaximisedWidget(room)) {
            // This checks if there is space for the call view in the aux panel
            // If there is no space any call should be displayed in PiP
            return this.getAllActiveCalls();
        }
        return this.getAllActiveCallsNotInRoom(roomId);
    }

    public getTransfereeForCallId(callId: string): MatrixCall | undefined {
        return this.transferees.get(callId);
    }

    public async play(audioId: AudioID): Promise<void> {
        const logPrefix = `LegacyCallHandler.play(${audioId}):`;
        logger.debug(`${logPrefix} beginning of function`);

        const audioInfo: Record<AudioID, [prefix: string, loop: boolean]> = {
            [AudioID.Ring]: [`./media/ring`, true],
            [AudioID.Ringback]: [`./media/ringback`, true],
            [AudioID.CallEnd]: [`./media/callend`, false],
            [AudioID.Busy]: [`./media/busy`, false],
        };

        const [urlPrefix, loop] = audioInfo[audioId];
        const source = await this.backgroundAudio.pickFormatAndPlay(urlPrefix, ["mp3", "ogg"], loop);
        this.playingSources[audioId] = source;
        logger.debug(`${logPrefix} playing audio successfully`);
    }

    public pause(audioId: AudioID): void {
        const logPrefix = `LegacyCallHandler.pause(${audioId}):`;
        logger.debug(`${logPrefix} beginning of function`);

        const source = this.playingSources[audioId];
        if (!source) {
            logger.debug(`${logPrefix} audio not playing`);
            return;
        }

        source.stop();
        delete this.playingSources[audioId];

        logger.debug(`${logPrefix} paused audio`);
    }

    /**
     * Returns whether the given audio is currently playing
     * Only supported for looping audio tracks
     * @param audioId the ID of the audio to query for playing state
     */
    public isPlaying(audioId: AudioID.Ring | AudioID.Ringback): boolean {
        return !!this.playingSources[audioId];
    }

    private matchesCallForThisRoom(call: MatrixCall): boolean {
        // We don't allow placing more than one call per room, but that doesn't mean there
        // can't be more than one, eg. in a glare situation. This checks that the given call
        // is the call we consider 'the' call for its room.
        const mappedRoomId = this.roomIdForCall(call);

        const callForThisRoom = mappedRoomId ? this.getCallForRoom(mappedRoomId) : null;
        return !!callForThisRoom && call.callId === callForThisRoom.callId;
    }

    private setCallListeners(call: MatrixCall): void {
        let mappedRoomId = this.roomIdForCall(call);

        call.on(CallEvent.Error, (err: CallError) => {
            if (!this.matchesCallForThisRoom(call)) return;

            logger.error("Call error:", err);

            if (err.code === CallErrorCode.NoUserMedia) {
                this.showMediaCaptureError(call);
                return;
            }

            if (
                MatrixClientPeg.safeGet().getTurnServers().length === 0 &&
                SettingsStore.getValue("fallbackICEServerAllowed") === null
            ) {
                this.showICEFallbackPrompt();
                return;
            }

            Modal.createDialog(ErrorDialog, {
                title: _t("voip|call_failed"),
                description: err.message,
            });
        });
        call.on(CallEvent.Hangup, () => {
            if (!mappedRoomId || !this.matchesCallForThisRoom(call)) return;

            if (isNotNull(mappedRoomId)) {
                this.removeCallForRoom(mappedRoomId);
            }
        });
        call.on(CallEvent.State, (newState: CallState, oldState: CallState) => {
            this.onCallStateChanged(newState, oldState, call);
        });
        call.on(CallEvent.Replaced, (newCall: MatrixCall) => {
            if (!mappedRoomId || !this.matchesCallForThisRoom(call)) return;

            logger.log(`Call ID ${call.callId} is being replaced by call ID ${newCall.callId}`);

            if (call.state === CallState.Ringing) {
                this.pause(AudioID.Ring);
            } else if (call.state === CallState.InviteSent) {
                this.pause(AudioID.Ringback);
            }

            if (isNotNull(mappedRoomId)) {
                this.removeCallForRoom(mappedRoomId);
                this.addCallForRoom(mappedRoomId, newCall);
            }
            this.setCallListeners(newCall);
            this.setCallState(newCall, newCall.state);
        });
        call.on(CallEvent.AssertedIdentityChanged, async (): Promise<void> => {
            if (!mappedRoomId || !this.matchesCallForThisRoom(call)) return;

            logger.log(`Call ID ${call.callId} got new asserted identity:`, call.getRemoteAssertedIdentity());

            if (!this.shouldObeyAssertedfIdentity()) {
                logger.log("asserted identity not enabled in config: ignoring");
                return;
            }

            const newAssertedIdentity = call.getRemoteAssertedIdentity()?.id;
            let newNativeAssertedIdentity = newAssertedIdentity;
            if (newAssertedIdentity) {
                const response = await this.sipNativeLookup(newAssertedIdentity);
                if (response.length && response[0].fields.lookup_success) {
                    newNativeAssertedIdentity = response[0].userid;
                }
            }
            logger.log(`Asserted identity ${newAssertedIdentity} mapped to ${newNativeAssertedIdentity}`);

            if (newNativeAssertedIdentity) {
                this.assertedIdentityNativeUsers.set(call.callId, newNativeAssertedIdentity);

                // If we don't already have a room with this user, make one. This will be slightly odd
                // if they called us because we'll be inviting them, but there's not much we can do about
                // this if we want the actual, native room to exist (which we do). This is why it's
                // important to only obey asserted identity in trusted environments, since anyone you're
                // on a call with can cause you to send a room invite to someone.
                await ensureDMExists(MatrixClientPeg.safeGet(), newNativeAssertedIdentity);

                const newMappedRoomId = this.roomIdForCall(call);
                logger.log(`Old room ID: ${mappedRoomId}, new room ID: ${newMappedRoomId}`);
                if (newMappedRoomId !== mappedRoomId && isNotNull(mappedRoomId) && isNotNull(newMappedRoomId)) {
                    this.removeCallForRoom(mappedRoomId);
                    mappedRoomId = newMappedRoomId;
                    logger.log("Moving call to room " + mappedRoomId);
                    this.addCallForRoom(mappedRoomId, call, true);
                }
            }
        });
    }

    private onCallStateChanged = (newState: CallState, oldState: CallState | null, call: MatrixCall): void => {
        const mappedRoomId = this.roomIdForCall(call);
        if (!mappedRoomId || !this.matchesCallForThisRoom(call)) return;

        this.setCallState(call, newState);
        dis.dispatch({
            action: "call_state",
            room_id: mappedRoomId,
            state: newState,
        });

        switch (oldState) {
            case CallState.Ringing:
                this.pause(AudioID.Ring);
                break;
            case CallState.InviteSent:
                this.pause(AudioID.Ringback);
                break;
        }

        if (newState !== CallState.Ringing) {
            this.silencedCalls.delete(call.callId);
        }

        switch (newState) {
            case CallState.Ringing: {
                const incomingCallPushRule = new PushProcessor(MatrixClientPeg.safeGet()).getPushRuleById(
                    RuleId.IncomingCall,
                );
                const pushRuleEnabled = incomingCallPushRule?.enabled;
                // actions can be either Tweaks | PushRuleActionName, ie an object or a string type enum
                // and we want to only run this check on the Tweaks
                const tweakSetToRing = incomingCallPushRule?.actions.some(
                    (action) =>
                        typeof action !== "string" && action.set_tweak === TweakName.Sound && action.value === "ring",
                );

                if (pushRuleEnabled && tweakSetToRing && !this.isForcedSilent()) {
                    this.play(AudioID.Ring);
                } else {
                    this.silenceCall(call.callId);
                }
                break;
            }
            case CallState.InviteSent: {
                this.play(AudioID.Ringback);
                break;
            }
            case CallState.Ended: {
                const hangupReason = call.hangupReason;
                if (isNotNull(mappedRoomId)) {
                    this.removeCallForRoom(mappedRoomId);
                }

                if (oldState === CallState.InviteSent && call.hangupParty === CallParty.Remote) {
                    this.play(AudioID.Busy);

                    // Don't show a modal when we got rejected/the call was hung up
                    if (!hangupReason || [CallErrorCode.UserHangup, "user hangup"].includes(hangupReason)) break;

                    let title: string;
                    let description: string;
                    // TODO: We should either do away with these or figure out a copy for each code (expect user_hangup...)
                    if (call.hangupReason === CallErrorCode.UserBusy) {
                        title = _t("voip|user_busy");
                        description = _t("voip|user_busy_description");
                    } else {
                        title = _t("voip|call_failed");
                        description = _t("voip|call_failed_description");
                    }

                    Modal.createDialog(ErrorDialog, {
                        title,
                        description,
                    });
                } else if (hangupReason === CallErrorCode.AnsweredElsewhere && oldState === CallState.Connecting) {
                    Modal.createDialog(ErrorDialog, {
                        title: _t("voip|answered_elsewhere"),
                        description: _t("voip|answered_elsewhere_description"),
                    });
                } else if (oldState !== CallState.Fledgling && oldState !== CallState.Ringing) {
                    // don't play the end-call sound for calls that never got off the ground
                    this.play(AudioID.CallEnd);
                }

                if (isNotNull(mappedRoomId)) {
                    this.logCallStats(call, mappedRoomId);
                }
                break;
            }
        }
    };

    private async logCallStats(call: MatrixCall, mappedRoomId: string): Promise<void> {
        const stats = await call.getCurrentCallStats();
        logger.debug(
            `Call completed. Call ID: ${call.callId}, virtual room ID: ${call.roomId}, ` +
                `user-facing room ID: ${mappedRoomId}, direction: ${call.direction}, ` +
                `our Party ID: ${call.ourPartyId}, hangup party: ${call.hangupParty}, ` +
                `hangup reason: ${call.hangupReason}`,
        );
        if (!stats) {
            logger.debug(
                "Call statistics are undefined. The call has probably failed before a peerConn was established",
            );
            return;
        }
        logger.debug("Local candidates:");
        for (const cand of stats.filter((item) => item.type === "local-candidate")) {
            const address = cand.address || cand.ip; // firefox uses 'address', chrome uses 'ip'
            logger.debug(
                `${cand.id} - type: ${cand.candidateType}, address: ${address}, port: ${cand.port}, ` +
                    `protocol: ${cand.protocol}, relay protocol: ${cand.relayProtocol}, network type: ${cand.networkType}`,
            );
        }
        logger.debug("Remote candidates:");
        for (const cand of stats.filter((item) => item.type === "remote-candidate")) {
            const address = cand.address || cand.ip; // firefox uses 'address', chrome uses 'ip'
            logger.debug(
                `${cand.id} - type: ${cand.candidateType}, address: ${address}, port: ${cand.port}, ` +
                    `protocol: ${cand.protocol}`,
            );
        }
        logger.debug("Candidate pairs:");
        for (const pair of stats.filter((item) => item.type === "candidate-pair")) {
            logger.debug(
                `${pair.localCandidateId} / ${pair.remoteCandidateId} - state: ${pair.state}, ` +
                    `nominated: ${pair.nominated}, ` +
                    `requests sent ${pair.requestsSent}, requests received  ${pair.requestsReceived},  ` +
                    `responses received: ${pair.responsesReceived}, responses sent: ${pair.responsesSent}, ` +
                    `bytes received: ${pair.bytesReceived}, bytes sent: ${pair.bytesSent}, `,
            );
        }

        logger.debug("Outbound RTP:");
        for (const s of stats.filter((item) => item.type === "outbound-rtp")) {
            logger.debug(s);
        }

        logger.debug("Inbound RTP:");
        for (const s of stats.filter((item) => item.type === "inbound-rtp")) {
            logger.debug(s);
        }
    }

    private setCallState(call: MatrixCall, status: CallState): void {
        const mappedRoomId = LegacyCallHandler.instance.roomIdForCall(call);

        logger.log(`Call state in ${mappedRoomId} changed to ${status}`);

        const toastKey = getIncomingLegacyCallToastKey(call.callId);
        if (status === CallState.Ringing) {
            ToastStore.sharedInstance().addOrReplaceToast({
                key: toastKey,
                priority: 100,
                component: IncomingLegacyCallToast,
                bodyClassName: "mx_IncomingLegacyCallToast",
                props: { call },
            });
        } else {
            ToastStore.sharedInstance().dismissToast(toastKey);
        }

        this.emit(LegacyCallHandlerEvent.CallState, mappedRoomId, status);
    }

    private removeCallForRoom(roomId: string): void {
        logger.log("Removing call for room ", roomId);
        this.calls.delete(roomId);
        this.emit(LegacyCallHandlerEvent.CallsChanged, this.calls);
    }

    private showICEFallbackPrompt(): void {
        const cli = MatrixClientPeg.safeGet();
        Modal.createDialog(
            QuestionDialog,
            {
                title: _t("voip|misconfigured_server"),
                description: (
                    <div>
                        <p>
                            {_t(
                                "voip|misconfigured_server_description",
                                { homeserverDomain: cli.getDomain() },
                                { code: (sub: string) => <code>{sub}</code> },
                            )}
                        </p>
                        <p>
                            {_t("voip|misconfigured_server_fallback", undefined, {
                                server: () => <code>{new URL(FALLBACK_ICE_SERVER).pathname}</code>,
                            })}
                        </p>
                    </div>
                ),
                button: _t("voip|misconfigured_server_fallback_accept", {
                    server: new URL(FALLBACK_ICE_SERVER).pathname,
                }),
                cancelButton: _t("action|ok"),
                onFinished: (allow) => {
                    SettingsStore.setValue("fallbackICEServerAllowed", null, SettingLevel.DEVICE, allow);
                    cli.setFallbackICEServerAllowed(!!allow);
                },
            },
            undefined,
            true,
        );
    }

    private showMediaCaptureError(call: MatrixCall): void {
        let title;
        let description;

        if (call.type === CallType.Voice) {
            title = _t("voip|unable_to_access_microphone");
            description = <div>{_t("voip|call_failed_microphone")}</div>;
        } else if (call.type === CallType.Video) {
            title = _t("voip|unable_to_access_media");
            description = (
                <div>
                    {_t("voip|call_failed_media")}
                    <ul>
                        <li>{_t("voip|call_failed_media_connected")}</li>
                        <li>{_t("voip|call_failed_media_permissions")}</li>
                        <li>{_t("voip|call_failed_media_applications")}</li>
                    </ul>
                </div>
            );
        }

        Modal.createDialog(
            ErrorDialog,
            {
                title,
                description,
            },
            undefined,
            true,
        );
    }

    private async placeMatrixCall(roomId: string, type: CallType, transferee?: MatrixCall): Promise<void> {
        const cli = MatrixClientPeg.safeGet();
        const mappedRoomId = (await VoipUserMapper.sharedInstance().getOrCreateVirtualRoomForRoom(roomId)) || roomId;
        logger.debug("Mapped real room " + roomId + " to room ID " + mappedRoomId);

        // If we're using a virtual room nd there are any events pending, try to resend them,
        // otherwise the call will fail and because its a virtual room, the user won't be able
        // to see it to either retry or clear the pending events. There will only be call events
        // in this queue, and since we're about to place a new call, they can only be events from
        // previous calls that are probably stale by now, so just cancel them.
        if (mappedRoomId !== roomId) {
            const mappedRoom = cli.getRoom(mappedRoomId);
            if (mappedRoom?.getPendingEvents().length) {
                Resend.cancelUnsentEvents(mappedRoom);
            }
        }

        const timeUntilTurnCresExpire = cli.getTurnServersExpiry() - Date.now();
        logger.log("Current turn creds expire in " + timeUntilTurnCresExpire + " ms");
        const call = cli.createCall(mappedRoomId)!;

        try {
            this.addCallForRoom(roomId, call);
        } catch (e) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|already_in_call"),
                description: _t("voip|already_in_call_person"),
            });
            return;
        }
        if (transferee) {
            this.transferees.set(call.callId, transferee);
        }

        this.setCallListeners(call);

        this.setActiveCallRoomId(roomId);

        if (type === CallType.Voice) {
            call.placeVoiceCall();
        } else if (type === "video") {
            call.placeVideoCall();
        } else {
            logger.error("Unknown conf call type: " + type);
        }
    }

    public async placeCall(roomId: string, type: CallType, transferee?: MatrixCall): Promise<void> {
        const cli = MatrixClientPeg.safeGet();
        const room = cli.getRoom(roomId);
        if (!room) {
            logger.error(`Room ${roomId} does not exist.`);
            return;
        }

        // Pause current broadcast, if any
        SdkContextClass.instance.voiceBroadcastPlaybacksStore.getCurrent()?.pause();

        if (SdkContextClass.instance.voiceBroadcastRecordingsStore.getCurrent()) {
            // Do not start a call, if recording a broadcast
            showCantStartACallDialog();
            return;
        }

        // We might be using managed hybrid widgets
        if (isManagedHybridWidgetEnabled(room)) {
            await addManagedHybridWidget(room);
            return;
        }

        // if the runtime env doesn't do VoIP, whine.
        if (!cli.supportsVoip()) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|unsupported"),
                description: _t("voip|unsupported_browser"),
            });
            return;
        }

        if (cli.getSyncState() === SyncState.Error) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|connection_lost"),
                description: _t("voip|connection_lost_description"),
            });
            return;
        }

        // don't allow > 2 calls to be placed.
        if (this.getAllActiveCalls().length > 1) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|too_many_calls"),
                description: _t("voip|too_many_calls_description"),
            });
            return;
        }

        // We leave the check for whether there's already a call in this room until later,
        // otherwise it can race.

        const members = getJoinedNonFunctionalMembers(room);
        if (members.length <= 1) {
            Modal.createDialog(ErrorDialog, {
                description: _t("voip|cannot_call_yourself_description"),
            });
        } else if (members.length === 2) {
            logger.info(`Place ${type} call in ${roomId}`);

            await this.placeMatrixCall(roomId, type, transferee);
        } else {
            // > 2
            await this.placeJitsiCall(roomId, type);
        }
    }

    public hangupAllCalls(): void {
        for (const call of this.calls.values()) {
            this.stopRingingIfPossible(call.callId);
            call.hangup(CallErrorCode.UserHangup, false);
        }
    }

    public hangupOrReject(roomId: string, reject?: boolean): void {
        const call = this.calls.get(roomId);

        // no call to hangup
        if (!call) return;

        this.stopRingingIfPossible(call.callId);

        if (reject) {
            call.reject();
        } else {
            call.hangup(CallErrorCode.UserHangup, false);
        }
        // don't remove the call yet: let the hangup event handler do it (otherwise it will throw
        // the hangup event away)
    }

    public answerCall(roomId: string): void {
        // no call to answer
        if (!this.calls.has(roomId)) return;

        const call = this.calls.get(roomId)!;
        this.stopRingingIfPossible(call.callId);

        if (this.getAllActiveCalls().length > 1) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|too_many_calls"),
                description: _t("voip|too_many_calls_description"),
            });
            return;
        }

        call.answer();
        this.setActiveCallRoomId(roomId);
        dis.dispatch<ViewRoomPayload>({
            action: Action.ViewRoom,
            room_id: roomId,
            metricsTrigger: "WebAcceptCall",
        });
    }

    private stopRingingIfPossible(callId: string): void {
        this.silencedCalls.delete(callId);
        if (this.areAnyCallsUnsilenced()) return;
        this.pause(AudioID.Ring);
    }

    public async dialNumber(number: string, transferee?: MatrixCall): Promise<void> {
        const results = await this.pstnLookup(number);
        if (!results || results.length === 0 || !results[0].userid) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|msisdn_lookup_failed"),
                description: _t("voip|msisdn_lookup_failed_description"),
            });
            return;
        }
        const userId = results[0].userid;

        // Now check to see if this is a virtual user, in which case we should find the
        // native user
        let nativeUserId;
        if (this.getSupportsVirtualRooms()) {
            const nativeLookupResults = await this.sipNativeLookup(userId);
            const lookupSuccess = nativeLookupResults.length > 0 && nativeLookupResults[0].fields.lookup_success;
            nativeUserId = lookupSuccess ? nativeLookupResults[0].userid : userId;
            logger.log("Looked up " + number + " to " + userId + " and mapped to native user " + nativeUserId);
        } else {
            nativeUserId = userId;
        }

        const roomId = await ensureDMExists(MatrixClientPeg.safeGet(), nativeUserId);
        if (!roomId) {
            throw new Error("Failed to ensure DM exists for dialing number");
        }

        dis.dispatch<ViewRoomPayload>({
            action: Action.ViewRoom,
            room_id: roomId,
            metricsTrigger: "WebDialPad",
        });

        await this.placeMatrixCall(roomId, CallType.Voice, transferee);
    }

    public async startTransferToPhoneNumber(
        call: MatrixCall,
        destination: string,
        consultFirst: boolean,
    ): Promise<void> {
        if (consultFirst) {
            // if we're consulting, we just start by placing a call to the transfer
            // target (passing the transferee so the actual transfer can happen later)
            this.dialNumber(destination, call);
            return;
        }

        const results = await this.pstnLookup(destination);
        if (!results || results.length === 0 || !results[0].userid) {
            Modal.createDialog(ErrorDialog, {
                title: _t("voip|msisdn_transfer_failed"),
                description: _t("voip|msisdn_lookup_failed_description"),
            });
            return;
        }

        await this.startTransferToMatrixID(call, results[0].userid, consultFirst);
    }

    public async startTransferToMatrixID(call: MatrixCall, destination: string, consultFirst: boolean): Promise<void> {
        if (consultFirst) {
            const dmRoomId = await ensureDMExists(MatrixClientPeg.safeGet(), destination);
            if (!dmRoomId) {
                logger.log("Failed to transfer call, could not ensure dm exists");
                Modal.createDialog(ErrorDialog, {
                    title: _t("voip|transfer_failed"),
                    description: _t("voip|transfer_failed_description"),
                });
                return;
            }

            this.placeCall(dmRoomId, call.type, call);
            dis.dispatch<ViewRoomPayload>({
                action: Action.ViewRoom,
                room_id: dmRoomId,
                should_peek: false,
                joining: false,
                metricsTrigger: undefined, // other
            });
        } else {
            try {
                await call.transfer(destination);
            } catch (e) {
                logger.log("Failed to transfer call", e);
                Modal.createDialog(ErrorDialog, {
                    title: _t("voip|transfer_failed"),
                    description: _t("voip|transfer_failed_description"),
                });
            }
        }
    }

    public setActiveCallRoomId(activeCallRoomId: string): void {
        logger.info("Setting call in room " + activeCallRoomId + " active");

        for (const [roomId, call] of this.calls.entries()) {
            if (call.state === CallState.Ended) continue;

            if (roomId === activeCallRoomId) {
                call.setRemoteOnHold(false);
            } else {
                logger.info("Holding call in room " + roomId + " because another call is being set active");
                call.setRemoteOnHold(true);
            }
        }
    }

    /**
     * @returns true if we are currently in any call where we haven't put the remote party on hold
     */
    public hasAnyUnheldCall(): boolean {
        for (const call of this.calls.values()) {
            if (call.state === CallState.Ended) continue;
            if (!call.isRemoteOnHold()) return true;
        }

        return false;
    }

    private async placeJitsiCall(roomId: string, type: CallType): Promise<void> {
        const client = MatrixClientPeg.safeGet();
        logger.info(`Place conference call in ${roomId}`);

        dis.dispatch({ action: "appsDrawer", show: true });

        // Prevent double clicking the call button
        const widget = WidgetStore.instance.getApps(roomId).find((app) => WidgetType.JITSI.matches(app.type));
        if (widget) {
            // If there already is a Jitsi widget, pin it
            const room = client.getRoom(roomId);
            if (isNotNull(room)) {
                WidgetLayoutStore.instance.moveToContainer(room, widget, Container.Top);
            }
            return;
        }

        try {
            await WidgetUtils.addJitsiWidget(client, roomId, type, "Jitsi", false);
            logger.log("Jitsi widget added");
        } catch (e) {
            if (e instanceof MatrixError && e.errcode === "M_FORBIDDEN") {
                Modal.createDialog(ErrorDialog, {
                    title: _t("voip|no_permission_conference"),
                    description: _t("voip|no_permission_conference_description"),
                });
            }
            logger.error(e);
        }
    }

    public hangupCallApp(roomId: string): void {
        logger.info("Leaving conference call in " + roomId);

        const roomInfo = WidgetStore.instance.getRoom(roomId);
        if (!roomInfo) return; // "should never happen" clauses go here

        const jitsiWidgets = roomInfo.widgets.filter((w) => WidgetType.JITSI.matches(w.type));
        jitsiWidgets.forEach((w) => {
            const messaging = WidgetMessagingStore.instance.getMessagingForUid(WidgetUtils.getWidgetUid(w));
            if (!messaging) return; // more "should never happen" words

            messaging.transport.send(ElementWidgetActions.HangupCall, {});
        });
    }

    /*
     * Shows the transfer dialog for a call, signalling to the other end that
     * a transfer is about to happen
     */
    public showTransferDialog(call: MatrixCall): void {
        call.setRemoteOnHold(true);
        dis.dispatch<OpenInviteDialogPayload>({
            action: Action.OpenInviteDialog,
            kind: InviteKind.CallTransfer,
            call,
            analyticsName: "Transfer Call",
            className: "mx_InviteDialog_transferWrapper",
            onFinishedCallback: (results) => {
                if (results.length === 0 || results[0] === false) {
                    call.setRemoteOnHold(false);
                }
            },
        });
    }

    private addCallForRoom(roomId: string, call: MatrixCall, changedRooms = false): void {
        if (this.calls.has(roomId)) {
            logger.log(`Couldn't add call to room ${roomId}: already have a call for this room`);
            throw new Error("Already have a call for room " + roomId);
        }

        logger.log("setting call for room " + roomId);
        this.calls.set(roomId, call);

        // Should we always emit CallsChanged too?
        if (changedRooms) {
            this.emit(LegacyCallHandlerEvent.CallChangeRoom, call);
        } else {
            this.emit(LegacyCallHandlerEvent.CallsChanged, this.calls);
        }
    }
}