diff --git a/vector/src/main/java/im/vector/app/features/crypto/verification/IncomingVerificationRequestHandler.kt b/vector/src/main/java/im/vector/app/features/crypto/verification/IncomingVerificationRequestHandler.kt
index 48f3f0a460..fc526b5322 100644
--- a/vector/src/main/java/im/vector/app/features/crypto/verification/IncomingVerificationRequestHandler.kt
+++ b/vector/src/main/java/im/vector/app/features/crypto/verification/IncomingVerificationRequestHandler.kt
@@ -119,13 +119,18 @@ class IncomingVerificationRequestHandler @Inject constructor(
         Timber.v("## SAS verificationRequestCreated ${pr.transactionId}")
         // For incoming request we should prompt (if not in activity where this request apply)
         if (pr.isIncoming) {
-            val user = session?.getUser(pr.otherUserId)
+            val user = session?.getUser(pr.otherUserId)?.toMatrixItem()
             val name = user?.getBestName() ?: pr.otherUserId
+            val description = if (name == pr.otherUserId) {
+                name
+            } else {
+                "$name (${pr.otherUserId})"
+            }
 
             val alert = VerificationVectorAlert(
                     uniqueIdForVerificationRequest(pr),
                     context.getString(R.string.sas_incoming_request_notif_title),
-                    "$name(${pr.otherUserId})",
+                    description,
                     R.drawable.ic_shield_black,
                     shouldBeDisplayedIn = { activity ->
                         if (activity is RoomDetailActivity) {
@@ -136,7 +141,7 @@ class IncomingVerificationRequestHandler @Inject constructor(
                     }
             )
                     .apply {
-                        viewBinder = VerificationVectorAlert.ViewBinder(user?.toMatrixItem(), avatarRenderer.get())
+                        viewBinder = VerificationVectorAlert.ViewBinder(user, avatarRenderer.get())
                         contentAction = Runnable {
                             (weakCurrentActivity?.get() as? VectorBaseActivity<*>)?.let {
                                 val roomId = pr.roomId